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At SaVa Hair Studio, we value your time and ours. Appointments are reserved specifically for you, and we appreciate your understanding of the following policy.

Required Notice Period

We kindly require at least 48 hours' advance notice to cancel or reschedule any appointment without incurring a fee. This applies to all services, including haircuts, colour, treatments and specialty services.

Late Cancellations

Cancellations or rescheduling requests made with less than 48 hours' notice will incur a cancellation fee of 50% of the total scheduled service amount.

No-Shows

If you miss your appointment without any prior notification, you will be charged 100% of the scheduled service amount. Repeated no-shows may result in requiring a deposit for future bookings.

Late Arrivals

Please arrive on time. If you are more than 15 minutes late, we may need to shorten or reschedule your service, which could result in a late cancellation fee (50% of the service).

Deposits & Payment

For certain services, a non-refundable deposit may be required at booking. In the event of a late cancellation or no-show, this deposit may be forfeited toward the applicable fee.

How to Cancel or Reschedule

Please contact us by phone, text, email, or through our online booking system as soon as possible.

This privacy notice explains how SaVa Hair Studio collects, uses, stores, and protects your personal data when you book appointments, visit our salon, fill in consultation forms, buy from our online shop, or contact us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

SaVa Hair Studio, 14 Exchange Street, Attleborough, Norfolk, NR17 2AB.
Phone: 07356 036726  ·  Email: savahairstudio@gmail.com
We are the data controller for your personal data. As a small business, we do not have a Data Protection Officer.

What Personal Data We Collect

• Personal information: name, address, phone number, email address, date of birth.
• Appointment details: booking times, services requested, stylist preferences.
• Sensitive health data: allergies, skin/hair conditions, previous reactions, patch test results — necessary for your safety.
• Online orders: the items you buy, your delivery address (for delivery orders), and records of your order and payment.
• eGift cards: the recipient’s name and email address and your message, used only to send them their card.
• Payment information: processed securely by our payment provider, Square; we never see or store your full card details.
• Marketing preferences: if you opt in for newsletters or promotions.

Why We Collect and Use Your Data

• To provide our services — contractual necessity (booking, treatments).
• To process online orders — contractual necessity (taking payment, delivery or Click & Collect, order and eGift card emails, returns and refunds).
• For your safety — recording allergies to avoid reactions.
• Legal obligations — health & safety compliance, and keeping sales records for tax.
• Legitimate interests — appointment reminders and basic record-keeping.
• Marketing — only with your explicit consent; you can withdraw at any time.

We do not sell your data.

Who We Share Your Data With

We may share limited data with trusted suppliers, professional advisors (accountants, insurers) where necessary, and legal authorities if required by law. Our suppliers include:

• Square — appointment booking, payments, online orders and gift cards.
• Google (Gmail) — sending order confirmations and eGift cards by email.
• Netlify — hosting our website and online shop.
• Our delivery service — your name and delivery address, for delivery orders only.

All third parties are required to keep your data secure. Some of these providers may process data outside the UK; where they do, they use safeguards approved under UK data protection law.

How Long We Keep Your Data

• Client records: 6 years after your last visit.
• Allergy/health records: while you are a client, plus 6 years after last visit.
• Online order records: 6 years, for tax and accounting.
• Marketing data: until you withdraw consent.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your data; restrict or object to processing; and withdraw consent at any time. Contact us to exercise any right — we will respond within one month, free of charge in most cases.

Security

We take reasonable steps to protect your data, including secure salon software, locked storage for paper records, password protection, and staff training on data protection.

Cookies & Website

If you visit our website, we may use cookies for functionality and analytics purposes. Our online shop keeps your basket in your browser’s storage so it’s still there when you come back; it isn’t sent to us until you check out.