At SaVa Hair Studio, we value your time and ours. Appointments are reserved specifically for you, and we appreciate your understanding of the following policy.
We kindly require at least 48 hours' advance notice to cancel or reschedule any appointment without incurring a fee. This applies to all services, including haircuts, colour, treatments and specialty services.
Cancellations or rescheduling requests made with less than 48 hours' notice will incur a cancellation fee of 50% of the total scheduled service amount.
If you miss your appointment without any prior notification, you will be charged 100% of the scheduled service amount. Repeated no-shows may result in requiring a deposit for future bookings.
Please arrive on time. If you are more than 15 minutes late, we may need to shorten or reschedule your service, which could result in a late cancellation fee (50% of the service).
For certain services, a non-refundable deposit may be required at booking. In the event of a late cancellation or no-show, this deposit may be forfeited toward the applicable fee.
Please contact us by phone, text, email, or through our online booking system as soon as possible.
This privacy notice explains how SaVa Hair Studio collects, uses, stores, and protects your personal data when you book appointments, visit our salon, fill in consultation forms, buy from our online shop, or contact us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
SaVa Hair Studio, 14 Exchange Street, Attleborough, Norfolk, NR17 2AB.
Phone: 07356 036726 · Email: savahairstudio@gmail.com
We are the data controller for your personal data. As a small business, we do not have a Data Protection Officer.
We do not sell your data.
We may share limited data with trusted suppliers, professional advisors (accountants, insurers) where necessary, and legal authorities if required by law. Our suppliers include:
All third parties are required to keep your data secure. Some of these providers may process data outside the UK; where they do, they use safeguards approved under UK data protection law.
Under UK GDPR, you have the right to access, correct, or delete your data; restrict or object to processing; and withdraw consent at any time. Contact us to exercise any right — we will respond within one month, free of charge in most cases.
We take reasonable steps to protect your data, including secure salon software, locked storage for paper records, password protection, and staff training on data protection.
If you visit our website, we may use cookies for functionality and analytics purposes. Our online shop keeps your basket in your browser’s storage so it’s still there when you come back; it isn’t sent to us until you check out.