Last updated: October 2026
About us
The online shop at savahairstudio.com is run by SaVa Hair Studio, 14 Exchange Street, Attleborough, Norfolk NR17 2AB. You can contact us on 07356 036726 or at savahairstudio@gmail.com.
These terms apply to products bought through our website. Nothing in them affects your legal rights as a consumer.
Your order
- When you place an order, your payment is taken securely by Square and we’ll email you an order confirmation. Our contract with you starts when your payment is taken.
- Our stock is shared with the salon. In the rare case that an item sells out after you’ve paid, we’ll contact you straight away and give you a full refund for it.
- If you spot a mistake in your order, please contact us as soon as possible and we’ll do our best to help.
Prices & payment
- All prices are in pounds sterling (£) and include VAT where applicable.
- Any delivery charge is shown at checkout before you pay.
- We accept debit and credit cards, Apple Pay and Google Pay. Payments are processed by Square — we never see or store your full card details.
UK delivery
- We deliver to addresses in the United Kingdom, the Isle of Man and the Channel Islands.
- The delivery price shown at checkout is for mainland Great Britain. For the Scottish islands, the Isle of Wight, the Isles of Scilly, Northern Ireland, the Isle of Man and the Channel Islands, send us your order from checkout and we’ll email you a delivery price and a secure payment link. Nothing is charged until you pay that link.
- We aim to dispatch orders within 2 working days. Delivery usually takes a further 1–3 working days.
- If your order arrives damaged, or something is missing, please let us know as soon as possible so we can put it right.
Click & Collect
- Click & Collect is free. Collect from 14 Exchange Street, Attleborough, during salon opening hours: Tue, Thu & Fri 9:00–17:30 · Wed 9:00–20:00 · Sat 8:00–14:30.
- We’ll contact you when your order is ready. Please bring your order number.
- Please collect within 14 days. If we can’t reach you and the order isn’t collected, we’ll cancel it and refund you in full.
Changing your mind — 14-day returns
You can cancel your order for any reason within 14 days of receiving or collecting it.
- To cancel, tell us by phone or email within those 14 days, then return the items to the salon within 14 days of telling us.
- Items must be unopened and in their original sealed condition. For hygiene reasons, hair and beauty products that have been opened or unsealed after delivery can’t be returned unless they are faulty.
- Unless the item is faulty, you pay the cost of posting it back — or you can drop it in at the salon.
- We’ll refund you within 14 days of receiving the items back, to your original payment method. If you return a whole order, we also refund the standard delivery charge you paid.
Faulty or incorrect items
Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, damaged or not as described:
- Within 30 days of receiving it, you’re entitled to a full refund.
- After 30 days, we’ll offer a repair or replacement, or a refund if that isn’t possible.
- We cover the cost of returning faulty or incorrect items.
E-gift cards
- E-gift cards are available from £10 to £500 and are emailed to the recipient you choose as soon as your payment is complete, and you receive a copy. Your order confirmation also shows the gift card number.
- They can be used in the salon at 14 Exchange Street, Attleborough, for any service or product, and the balance can be spent over more than one visit. They can’t be used in our online shop.
- E-gift cards do not expire. They can’t be exchanged for cash.
- You can check your balance any time on Square’s secure balance page: enter your gift card number and tick “My gift card does not have a PIN”. Gift cards bought in the salon can be checked there too.
- You can cancel an unused e-gift card within 14 days of buying it for a full refund.
- Please keep your gift card number safe and treat it like cash. If you have any problem with it, contact us with your order number.
Your details
To process your order we collect your name, email, phone number, order details and — for delivery — your address. For e-gift cards we also collect the recipient’s name and email, used only to send them their card.
- We use them only to fulfil your order, contact you about it and handle any returns.
- Payments and order records are handled by our payment provider, Square, under its own privacy notice.
- We keep order records for 6 years for tax and accounting purposes.
- We never sell your details, and we won’t send you marketing unless you’ve asked us to.
For more about how we handle personal data and your rights, see our .
Questions or complaints
We want you to love everything you buy from us. If anything isn’t right, call us on 07356 036726 or email savahairstudio@gmail.com and we’ll put it right.