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At SaVa Hair Studio, we value your time and ours. Appointments are reserved specifically for you, and we appreciate your understanding of the following policy.

Required Notice Period

We kindly require at least 48 hours' advance notice to cancel or reschedule any appointment without incurring a fee. This applies to all services, including haircuts, colour, treatments and specialty services.

Late Cancellations

Cancellations or rescheduling requests made with less than 48 hours' notice will incur a cancellation fee of 50% of the total scheduled service amount.

No-Shows

If you miss your appointment without any prior notification, you will be charged 100% of the scheduled service amount. Repeated no-shows may result in requiring a deposit for future bookings.

Late Arrivals

Please arrive on time. If you are more than 15 minutes late, we may need to shorten or reschedule your service, which could result in a late cancellation fee (50% of the service).

Deposits & Payment

For certain services, a non-refundable deposit may be required at booking. In the event of a late cancellation or no-show, this deposit may be forfeited toward the applicable fee.

How to Cancel or Reschedule

Please contact us by phone, text, email, or through our online booking system as soon as possible.

This privacy notice explains how SaVa Hair Studio collects, uses, stores, and protects your personal data when you book appointments, visit our salon, fill in consultation forms, or contact us.

Who We Are

SaVa Hair Studio, 14 Exchange Street, Attleborough, Norfolk, NR17 2AB.
Phone: 07356 036726  ·  Email: savahairstudio@gmail.com

What Personal Data We Collect

• Personal information: name, address, phone number, email, date of birth.
• Appointment details: booking times, services requested, stylist preferences.
• Sensitive health data: allergies, skin/hair conditions, previous reactions, patch test results.
• Payment information: processed securely; we do not store full card details.
• Marketing preferences: if you opt in for newsletters or promotions.

Why We Collect and Use Your Data

• To provide our services — contractual necessity.
• For your safety — recording allergies to avoid reactions.
• Legal obligations — health & safety compliance.
• Legitimate interests — appointment reminders and basic record-keeping.
• Marketing — only with your explicit consent; withdraw at any time.

We do not sell your data.

How Long We Keep Your Data

• Client records: 6 years after your last visit.
• Allergy/health records: while you are a client, plus 6 years after last visit.
• Marketing data: until you withdraw consent.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your data; restrict or object to processing; and withdraw consent. Contact us to exercise any right — we will respond within one month.